FRACTIONAL - Chief Information & Technology Officer (CITO)
Location: Irvine, CA
Position Description
Search has been retained to identify and recruit an experienced and highly qualified Chief Information & Technology Officer. Reporting to the CEO, the CITO is primarily responsible for assuring Company’s technology strategy serves its business strategy by establishing, implementing, monitoring and enforcing the technology strategy, governance, standards and policies across the Institute. The incumbent will establish IT strategic direction and oversee day-to-day execution of operational technology initiatives at Company. The CITO will collaborate closely with the other Executives and Managers within the organization to ensure integration and efficacy of technology and security initiatives. Key initiatives will require engaging IT, security, product, business functions and external security services resources to drive to a shared purpose and mission. The CITO may also need to grow strong community relationships to create a feedback loop that informs on best practices. Developing secure technology and access to information assets are critical to achieve business objectives. Key outcomes in this role are:
- Establishing and maintaining integrated information, technology and security capabilities.
- Delivering a reliable and high-performing organization, IT infrastructure and business systems.
- Identifying cost and productivity improvements.
- Developing the security framework for IT assets.
- Increasing IT process maturity.
- Establishing technology standards and improving integration while supporting and advancing business objectives.
- Assessing technologies and designing technical architectures to increase business agility and manage complexity.
- Building a staffing and resource plan that supports Company’s strategy while considering creative and efficient ways to execute the strategy with varied staffing models.
1. Key Responsibilities
Assure reliability and optimal performance of IT systems to support core business operations, integrate with information security requirements and facilitate product development and management cycles.Capability Build
- Resolve foundational issues around reliability and performance of IT systems.
- Create IT-enabled business capabilities to attain strategic objectives (customer, market, competition, etc.)
- Increase IT process maturity.
- Implement standardized development, testing, and transition methods and process.
- Implement robust, standardized program and project management disciplines.
- Create/enhance risk management strategy, policies, processes, and controls to mitigate organization exposure.
- Manage vendors, contracts and vendor risk.
IT Asset Management
Technology Strategy and Application
Ensure that security is embedded in the project delivery process by providing the appropriate information security policies, practices and guidelines.
2. Establish Information Technology Governance
- Facilitate an information technology governance structure through the implementation of a governance program, in alignment with all stakeholders. This governance structure will address all critical elements including policies, procedures for IT department. k
- Technical guidance on high priority projects and vendor management.
- Provide regular reporting on the current status of information technology portfolio to Chief Executive Officer and the board of Governors as part of a strategic enterprise risk management program, thus supporting business outcomes.
- Actively engage line-of-business leadership to address their unique operational requirements and build their understanding of the technology needs, their critical assets, including establishing a security champion program to mobilize employees in all locations.
- Establish and maintain effective governance for IT controls.
3. Lead and Manage
- Communicate the company’s technology strategy to the board, management, staff, partners, customers, and stakeholders with effectiveness to assure understanding and buy-in.
- Lead and teach team members.
- Ensure technical depth in critical areas through skill building, providing relevant methodologies and tools to team members, and creating a learning environment.
- Develop leaders and decision makers who are empowered to make decisions and be accountable.
- Create a culture characterized by trust, teamwork and the modeling of Company core values.
- Define and maintain an IT core competency strategy and plan to guide talent investments and focus.
- Attract, develop, and retain top talent to continually improve IT capabilities necessary to increase performance of the organization.
- Define and execute forward-looking plans to develop relevant new technology skills and capabilities.
- Drive performance improvement and instill a continuous improvement mindset in team members.
- Identify efficiency (cost and productivity) improvements.
- Leverage process and technology to drive down unit costs and ensure consistent performance – focused on continuous improvement. Provide detailed IT service costs for effective cost management in delivering IT services.
- Create and maintain ongoing continuous improvement program and projects (e.g., black belts, lean IT)
- Evaluates technology alternatives and collaborates with product, research and development, and information security initiatives as they relate to the Company’s current and future technology offerings.
- Identifies and manages vendor relationships effectively to achieve sustainable levels of value for money and flexibility.
- Create strong partnerships with business areas through account management, IT investment guidance, and performance reviews.
- Create service level agreements (SLAs) with business areas and operating level agreements between IT functions and vendors to ensure SLAs are met.
- Delivers on commitments, such as SLAs, projects, through operational excellence.
Skills, Experience & Qualifications
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Business & Industry Acumen
- Strategic leader and builder of both vision and bridges, and able to energize information technology supporting teams in the organization.
- Leads with an understanding of business needs and then develops solutions.
- Must be a critical thinker, with strong problem-solving skills.
- Define and maintain an IT core competency strategy and plan to guide talent investments and focus.
- Attract, develop, and retain top talent to continually improve IT capabilities necessary to increase performance of the organization.
- Define and execute forward-looking plans to develop relevant new technology skills and capabilities.
- Demonstrates a passion and commitment to serve others.
- Builds and nurtures relationships to facilitate the accomplishment of work goals.
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Communicates complex technology concepts to technical and nontechnical audiences.
- Identifies and develops diversity of talent and creates an inclusive environment to improve organizational outcomes.
Results Orientation
- Demonstrates a growth mindset, showing curiosity and willingness to challenge self and others to learn and evolve, regardless of situation or context.
- Adopts a “can-do” approach to bounce back when faced with challenges and setbacks by demonstrating a willingness to learn from mistakes or obstacles and move ahead. Shows initiative, dependability and the ability to work with little supervision while being resilient to change. Maintains poise and ability to act calmly and competently in high-pressure, high-stress situations.
- Truly own actions and take responsibility to drive outcomes and achieve successes. Does not make excuses when things do not go well.
Domain Expertise
- Broad and deep experience across multiple domains, e.g. Engineering, Enterprise Architecture, Infrastructure, AI, Business Applications, Information Security.
- AProven track record and experience in developing information technology and information security policies and procedures and implementing controls that balance operational, day-to-day execution,progress against longer-term priorities while managing to agreed risk thresholds.
- Managed, developed and implemented Large ERP or other business systems.
- Experience in developing cloud computing strategies and implementation of those strategies.
Core Values
- Exemplar of Company’s core values: Integrity, Leadership, Respect, Teamwork and Results. High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity
Qualifications
- Minimum of 15 years in a senior role leading large-scale, complex IT organizations with breadth and depth across multiple domains, e.g., Technology, Engineering, Information security, Applications, IT PMO.
- Experienced in having led a digital transformation for a business unit or business, specifically having helped identify and implement business solutions that enhanced the overall customer experience (internal and external).
- Knowledge of common frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including 800-53 and Cybersecurity Framework.
Personal & Professional Attributes
The successful candidate shall possess the following personal and professional attributes:- A business leader and technologist with demonstrated competency shaping and communicating a way forward that inspires others.
- A partner who understands how to achieve complex objectives through collaboration and by creating alignment around trust, a shared purpose and mission.
- A builder who is experienced, quickly identifies gaps and root causes, and is able to close gaps not just for now- but for the future.
- An operator who is adept at articulating priorities and sequencing of actions to bring the full IT (Technology, Security, Infrastructure) vision to life and create tangible results at a pace and level appropriate for the organization.
- A talent developer with a demonstrated track record of building effective and expert teams and leaders.
- A great communicator with high emotional intelligence, effective in helping all levels of the organization understand the IT vision and strategy.
What makes this opportunity compelling?
The successful candidate will enjoy the opportunity to:- Play a critical leadership role in an organization that is a leader in its field.
- Introduce innovative solutions that will have a transformational impact on the organization and its mission.
- Join a fast-paced, results-oriented culture.
- Be a member of a successful and forward-looking executive team.
- Join a culture of diversity, innovation, creativity, and engagement.
To apply, send your resumes to Careers@KT2i.com