Instantly diagnose and resolve issues directly in Jira Service Management (JSM)

CHALLENGE

Repetitive tasks and slow resolutions misallocate help desk staff and reduce digital satisfaction.

Many IT teams struggle with slow resolution times and repetitive troubleshooting tasks, especially in hybrid work environments. Enterprises often face high costs due to unresolved IT issues that impact employee productivity.

SOLUTIONS

Supercharge your ITSM with real-time automation and proactive support capabilities

DEX Connect for JSM provides real-time device diagnostics and allows service desk agents to perform pre-approved fixes instantly from the JSM interface. This enables quicker resolutions, reduces downtime, and enhances employee productivity.

Service Desk Augmentation

Reduce Mean time to repair (MTTR) Increase first call resolution (FCR) Improve user satisfaction and productivity

Endpoint Troubleshooting

Resolve issues without disruptive screenshare sessions

Endpoint Automation

Empower tier one support teams with proactive fixes