American Bureau of Shipping (ABS) Ivanti ITSM Implementation

Client

American Bureau of Shipping

FeaturedITIL/ITSM Implementation ServicesITSM Implementation

The Solution

ABS Enhances Ivanti Platform for Seamless Onboarding and Offboarding

American Bureau of Shipping (ABS) is a leading safety and risk management advisor for marine technical services.  ABS was using a fraction of the features in its Ivanti platform and wanted more from their investment.  This project helped fill critical gaps in IT processes and create a workflow for employee onboarding and offboarding.

Services

  • ITIL advisory, process improvement, service catalog design

  • Ivanti configuration and integration

  • Customer portal design and implementation

The Final Results

Re-established confidence in Ivanti and generated excitement for using it as ABS grows in the future. Business was convinced of the platform’s ability to meet their (non-IT) needs.  Laid the foundation for future ITIL process improvements.