IT Asset Management Optimization for a $36B Retailer

A large retailer with $36 billion in revenue and 400,000 employees across the U.S. and Canada faced major IT challenges. Specifically, the company managed over 500,000 IT assets without a unified or efficient process in place. As a result, they encountered frequent software audit risks, unclear asset ownership, and unmanaged maintenance contracts. Additionally, IT spending was out of control, and both authorized and unauthorized changes caused operational disruptions. Therefore, the organization needed a structured approach to regain control and reduce risk. This case study demonstrates how optimizing IT asset management for large retailer success can deliver measurable business value. It also highlights the importance of IT asset optimization for enterprise retailers through discovery, policy enforcement, and process improvement.

To begin, We deployed tools to discover and catalog all IT assets and configuration items across the enterprise. Next, they implemented a new acceptable use policy to govern the acquisition and use of company-owned IT assets. In addition, they introduced standardized processes to manage the full lifecycle of IT assets. These processes supported acquisition, tracking, depreciation, and retirement of assets. As a result, the organization gained visibility, improved compliance, and reduced operational risk.