Mission-Critical Application Transformation Strategy
KPMG
Client Profile
KPMG’s Global Mobility Services (GMS) has over 4000 professionals deployed in 140 countries. GMS provides global workforce management and tax compliance services to 2500+ clients with thousands of assignees deployed around the globe. Services include departure and arrival counseling; tax return preparations in home and host countries; tax filing, equalization and reconciliation;correspondence with tax authorities; and operational reporting against contractual service level metrics.
The Problem
Business and Technology Challenges
- GMS faces significant growth objectives andstrong competitive pressure
- Current core compliance technology is over 10 years old, does not provide a flexible foundation to support future vision and growth goals
- Use of multiple systems creates reporting challenges, limits automation, and imposes significant administrative burden on GMS professionals
- Integration between global and local country systems is complex & costly
- GMS requires a global process with flexibility to support local country needs
- Core compliance systems are mission-critical and in constant use due to differing local tax seasons and deadlines around the globe
The Solution
Project Summary
- 4-month study to recommend future direction for an integrated, automated solution that supports growth objectives and current/future business requirements, alleviates current technical challenges.
- GMS challenged us to present an innovative, “future proof” solution and transformation approach that would maintain business continuity and minimize disruption (i.e., “change the tires while the car is in motion”)
- We developed guiding principles and conducted workshops / working sessions with participants across the globe to gain a comprehensive understanding of how the business operates globally, along with the technology challenges & constraints
- We recommended a multi-year transformation program with a compelling ROI and case for action. GMS endorsed our recommendations, budget approval is pending
- Deliverables included business requirements; build/buy recommendations;
state-of-the-art technical and data architecture models and integration strategy; deployment and organizational change approach; cost / benefit case and ROI model
Why Did We Win?
KPMG selected us for our unique experience modernizing mission-critical enterprise applications. They liked our collaborative & conversational approach, strong listening skills, and our ability to connect with their people at all levels
Client Feedback
“We’re really impressed at how well you understand our business”
“You use our terms so we can talk freely without changing our language”
”… it was clear our (executive) teams felt very comfortable being themselves”
“There is a wealth of information in your deliverables”
