A high-growth startup entering the retail execution market needed to stand up a complex, multi-sided operational platform with no existing technology base:

• • Zero-to-Production Pressure — The entire go-to-market strategy depended on a working platform; any delay meant ceding first-mover advantage in a nascent category
  • Multi-Stakeholder Complexity — Three distinct user communities — internal operations staff, thousands of gig field agents, and brand customers — each required purpose-built application experiences running off a single data backbone
  • Scale from Day One — The platform needed to handle nationwide agent recruitment, real-time mission monitoring, and instant payment processing from launch, not as a later phase

KT2i architected a unified low-code platform on OutSystems and delivered three production applications simultaneously across three user communities a Command Centre for internal operations, a mobile Brand Agent app, and a real-time Customer Portal. A solid architectural foundation was laid upfront to support continuous sprint-based feature delivery beyond launch, including offline mobile support, third-party payment integration for next-day agent payouts, and live analytics via PowerBI and Azure Data Services.

• Command Centre — Internal operations application for end-to-end agent lifecycle management: recruitment, onboarding, training, mission design, real-time assignment monitoring, issue escalation, performance scoring, and payment processing at scale
• Brand Agent Mobile App — Native mobile application for field agents to claim assignments, complete missions (observations, photos, store manager interviews), access just-in-time training, track achievements, and receive payment notifications
• Customer Portal — Real-time mission monitoring dashboard for brand clients, with live data feeds, configurable alerts, and gap analysis to identify missed retail execution opportunities as they happen
• Ecosystem Integrations — Plaid for next-day agent payments, PowerBI and Azure Data Analytics for real-time reporting, and OneSignal for mobile push notifications — all delivered as part of the core platform, not retrofitted