Process Automation in Financial Services: Merrick Bank Scales KYC Compliance with Low-Code

Client

Merrick Bank

ITIL/ITSM Implementation ServicesITSM Implementation

The Problem

Financial Services Process Automation

Merrick Bank is a leading unsecured card issuer in the US market. They were seeking a partner to help them exploit the OutSystems low-code platform to redesign and automate the KYC (Know Your Customer) compliance process for incomplete new card applications. The solution needed to scaled to offer similar support to other unsecured product lines.

Merrick Bank needed a uniform web app for use across all unsecured production lines.

The Solution

We automated a lending application exception process for use across all unsecured lending products (cards, personal loans) that improved inbound application review throughput.

Integration between OutSystems and their System of Record (Provenir).

Services

  • Workflow redesign and system of record integration

  • User-centered Design

  • Agile Application Development

  • Managed Application Services

The Final Results

  • Improved velocity of new card application acceptance

  • Reduced human touch requirement for new application exception review

Make Your Enterprise Move Faster & Safely