KT2i’s ServiceNow Platform Owner as a Service
The ServiceNow Platform Owner is a critical role for success. KT2i has the expertise needed to ensure the key responsibilities are covered.
KT2i’s ``Platform Owner as a Service“ provides a team of experienced KT2i ServiceNow resources, led by a ServiceNow CMA and Certified Platform Owner, that together manage all the responsibilities of a single Platform Owner. With the leadership and experience needed to properly manage and drive your ServiceNow AI Platform, our unique service can be tailored to best fit the needs of your organization, and brings the expertise needed to ensure the key responsibilities are covered.
THE CHALLENGE
Staffing an experienced, qualified, full time ServiceNow Platform Owner can be a challenge, but leaving the critical responsibilities of this role unattended carries many risks.
Many organizations land somewhere in between: ServiceNow Platform Owners today face rising pressures and ever increasing responsibilities, but may not have the bandwidth or specialized skill set to stay on top of everything.
THE KT2i SOLUTION
One team. Every Platform Owner responsibility, covered.
KT2i's Platform Owner as a Service provides a team of highly experienced resources — led by a ServiceNow Certified Master Architect and Certified Platform Owner — who together manage every responsibility of a single Platform Owner. Tailored to your organization; short-term or long-term, as a standalone owner, or layered alongside your existing staff.
This service was designed by our in-house Certified Master Architect, Patrick Latella — a subject matter expert who has contributed directly to ServiceNow University's development of the Platform Owner career path.
THE KT2i ADVANTAGE
Flexible, optimized, and built around your needs
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Flexible and optimized to fit your needs
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Ensures the security of your ServiceNow environment
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Maintains the functionality & performance of the platform
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Ensures data quality & AI readiness through prescriptive governance
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Provides the strategic guidance to drive business outcomes
KEY PLATFORM OWNER RESPONSIBILITIES
Nine responsibilities. Three disciplines. One accountable team.
Govern
Direction & Decision-Making
ServiceNow Governance
Ensure value realization by defining the decision-making process, properly scoping efforts, and enforcing the highest quality development.
Strategic Alignment
Ensure ServiceNow investments and efforts deliver desired outcomes and achieve business objectives.
Operating Model
Open the channel for ideation to empower the business to request new capabilities that drive new outcomes and increased value.
Secure
Protection & Platform Health
Platform Security
Harden the attack surface by enforcing least-privilege access policies, strict integration security policies, and close collaboration with the Security Team.
Data Strategy
Establish a solid data foundation to drive automation and accurate decision-making, guiding the population of a trustworthy, AI-ready, service-aware CMDB.
Platform Administration
Manage cloning & upgrades, ServiceNow subscription and licensing compliance, and user administration.
Optimize
Growth & Adoption
Implementation Model
Assess and manage customizations to optimize platform scalability, while driving new opportunities for expanding the ServiceNow footprint and value realization.
ServiceNow & Vendor Management
Orchestrate communications with ServiceNow Support and collaborate with vendors to align workstreams.
Organizational Change Management
Align the "people" side of digital transformation to ensure adoption, empower fulfillers, and guide executive sponsorship and leadership.
WHY KT2i
Deep industry experience. ServiceNow expertise.
KT2i brings together a team that ensures the right expertise is applied to every critical Platform Owner responsibility — combining deep business and industry experience with extensive delivery and implementation experience, AI-focused, to achieve your outcomes today while building for tomorrow.
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ServiceNow Certified Master Architect on every engagement
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ServiceNow Certified Platform Owner leadership
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Certified Implementation Specialists across the ServiceNow product suite
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ITIL, CMDB/Asset Management & AI adoption expertise
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Service designed by Patrick Latella, contributor to ServiceNow University's Platform Owner career path
