THE CHALLENGE

A platform this critical can't run without an owner.

Staffing an experienced, qualified, full-time ServiceNow Platform Owner is hard — and leaving the role unattended carries real risk to security, compliance, and the value you're meant to be getting from the platform.

Many organizations land somewhere in between: a Platform Owner exists on paper, but doesn't have the bandwidth or specialized skill set to cover governance, security, data strategy, and vendor management all at once — so something always slips.

THE KT2i SOLUTION

One team. Every Platform Owner responsibility, covered.

KT2i's Platform Owner as a Service provides a team of experienced ServiceNow resources — led by a Certified Master Architect and Certified Platform Owner — who together manage every responsibility of a single Platform Owner role. Tailored to your organization, short-term or long-term, as a standalone owner or layered alongside your existing staff.

This service was designed by our in-house Certified Master Architect, Patrick Latella — a subject matter expert who has contributed directly to ServiceNow University's development of the Platform Owner career path.

THE KT2i ADVANTAGE

Flexible, optimized, and built around your needs

01

Flexible and optimized to fit your needs

02

Ensures the security of your ServiceNow environment

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Maintains the functionality & performance of the platform

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Ensures data quality & AI readiness through prescriptive governance

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Provides the strategic guidance to drive business outcomes

KEY PLATFORM OWNER RESPONSIBILITIES

Nine responsibilities. Three disciplines. One accountable team.

Govern

Direction & Decision-Making

ServiceNow Governance

Ensure value realization by defining the decision-making process, properly scoping efforts, and enforcing the highest quality development.

Strategic Alignment

Ensure ServiceNow investments and efforts deliver desired outcomes and achieve business objectives.

Operating Model

Open the channel for ideation to empower the business to request new capabilities that drive new outcomes and increased value.

Secure

Protection & Platform Health

Platform Security

Harden the attack surface by enforcing least-privilege access policies, strict integration security policies, and close collaboration with the Security Team.

Data Strategy

Establish a solid data foundation to drive automation and accurate decision-making, guiding the population of a trustworthy, AI-ready, service-aware CMDB.

Platform Administration

Manage cloning & upgrades, ServiceNow subscription and licensing compliance, and user administration.

Optimize

Growth & Adoption

Implementation Model

Assess and manage customizations to optimize platform scalability, while driving new opportunities for expanding the ServiceNow footprint and value realization.

ServiceNow & Vendor Management

Orchestrate communications with ServiceNow Support and collaborate with vendors to align workstreams.

Organizational Change Management

Align the "people" side of digital transformation to ensure adoption, empower fulfillers, and guide executive sponsorship and leadership.

VALUE REALIZATION FROM DAY 1

A prescriptive roadmap, not a slow ramp-up

Perpetual AI Readiness & CMDB/Asset Management Maturity

Phase 1 — Stabilize Instances & Confirm Solid Foundation

  • Assess instances for version alignment
  • Engage leadership & define objectives
  • Align DEV teams
  • Establish Operating Model & Governance Model

Phase 2 — Harden Attack Surface & Define Strategic Roadmap

  • Strengthen security policies
  • Confirm access to ServiceNow Support
  • Establish relations with ServiceNow Account team
  • Define 12-month value-based timeline

Phase 3 — Continuous Value Realization & Increased Adoption

  • Continuous increased value / OCM
  • Establish & support ServiceNow Center of Excellence & Innovation
  • Drive adoption across the enterprise
  • Maximize value of ServiceNow licensing
WHY KT2i

Deep industry experience. Real ServiceNow expertise.

KT2i brings together a team that ensures the right expertise is applied to every critical Platform Owner responsibility — combining deep business and industry experience with extensive delivery and implementation experience, AI-focused, to achieve your outcomes today while building for tomorrow.

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ServiceNow Certified Master Architect on every engagement

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ServiceNow Certified Platform Owner leadership

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Certified Implementation Specialists across the ServiceNow product suite

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ITIL, CMDB/Asset Management & AI adoption expertise

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Service designed by Patrick Latella, contributor to ServiceNow University's Platform Owner career path

Precision-driven. Result-oriented. Let's accelerate your roadmap.

Talk to us about staffing your ServiceNow Platform Owner role — short-term, long-term, or alongside your existing team.

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